SHIPPING INFORMATION

When will my order will be dispatched?

We post your orders 3 times during the week (on Monday, Wednesday and Friday morning, italian time).

The delivery time varies accordingly to the country of destination. LEVEL-UP HOBBY warehouse is located in Rome (Italy).

We offer one delivery service:

FEDEX EXPRESS

Carrier is FEDEX, this express courier grants the highest standard on

the market. After processing your order in our offices, delivery time

for Europe is 2 working days and 3-4 working days for the rest of the

world (please kindly note that this calculation doesn’t include the

time for customs clearance).

It’s important to add your phone number and email to your personal

data because the carrier will use them to contact you in case of

troubles or to give tracking details.

FREE shipping policy:

As a global seller we well know how shipping costs could be vexing for

you, for this reason we offer free shipping for certain areas above a

specific order amount:

ITALY - free shipping abouve 300euro

EUROPE (EU) - free shipping above 300euro

EUROPE (non EU) - free shipping above 300euro

UNITED KINGDOM - free shipping above 300euro

RUSSIA - free shipping above 300euro

UNITED STATES OF AMERICA – free shipping above 300euro

Pre-orders:

When an item is sold as “pre-order” that means is not yet in

stock. The expected delivery time is given in the item’s

description. 

Import taxes (outside the EU):

LEVEL-UP HOBBY is not responsible for any charges you may have to pay

in taxes or customs duty. 

We suggest you contact your local customs office to establish what

charges you may incur if you buy our goods from outside the EU.